About returned goods
Some of our products support 7 days without reason to return, returned products must be unused, freight paid by the buyer.
[About defects and damage of goods]
We make every effort to handle the product, but please contact us immediately if there is a defect or damage upon delivery.
We will respond promptly to those contacted within 3 days after delivery.
However, please be aware that charges will be charged for items after 3 days.
In the case of returned goods: After confirming the arrival of returned goods, we will usually ship a replacement within one week.
※ Before obtaining a license for customer service, you need to contact customer service for all exchanges and returns.
1. Wooden products are bent, warped and cracked depending on the properties of the material and the environment. Please use on your note in advance. We do not take any responsibility for bending, warping or cracking of the product and we can not guarantee it.
2. Natural stone products are subject to discoloration, deformation and cracking depending on the properties of the material and the environment. Please use on your note in advance. We do not assume any responsibility for discoloration, deformation or cracking of the product, and we can not guarantee it.
3. We are not liable for any damages caused to other products due to product defects or carelessness during use, and for customer's disadvantages and damages, and we can not guarantee it.
4. We are working to accompany the request for arrival of goods, but we may not be able to deliver on the designated date or designated time due to circumstances such as the shipping service consigning the shipment or our unforeseen circumstances. In that case, we will not be liable for any loss that occurs directly or indirectly. In addition, even if a good product can not be delivered on a designated arrival date or designated time due to damage, product differences, or missing parts during transportation, we will not be liable for any loss that occurs directly or indirectly. However, we will work to deliver product alternatives quickly